TRAINING

Enroll Now

ITIL V3 Foundation Training  

This hands-on ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Audience

Senior IT and business executives, IT management, staff, consultants, project managers, business liaisons and others interested in learning about IT Service Management

Course Outline

Introduction to I TSM

• IT's Total Cost of Ownership (TCO) ITSM's Value to the Business
• IT Service Management (ITSM) Critical Success Factors (CSF) Need to Know ITSM Concepts IT Service Provider Model
• IT Service Provider Domain Map
• IT Governance
• IT Service Lifecycle Management
• IT Resource Management IT Quality Management IT Security Management
• IT Service Provider Capability Model The Service Provider Model Deployed Good Practice Service
• Function-Process-Role

Introduction to I TIL Vers ion

• ITIL History
• ITIL Description
• ITIL v3 Service Lifecycle
• ITIL v3 Service Lifecycle Management Processes
• Managing Services with ITIL

Service Strategy

• The Service Lifecycle Service Strategy Objective Service Strategy Processes Service Stategy - Principles Value Creation Utitlity & Warranty
• Service Assets
• Service Provider Types
• Service Portfolio
• Service Portfolio Management
• Chapter 03 - Review

Service Design

• The Service Lifecycle
• ITSM Service Design Objective Service Design Processes Service Design Principles Service Portfolio Design Technology Design
• Process Design Measurement Design Service Provider Models Chapter 04 - Review

Service Transition

• The Service Lifecycle Service Transition Objective
• Service Transition Processes
• Service Transition Goals
• Service Transition Value to the Business Chapter 05 - Review

Service Operation

• Service Operation The Service Lifecycle Service Operation Objective Service Operation Processes
• Service Operation Technology Domains Service Operation Management Domains Service Operation Goals
• Service Operation Principles
• Service Operation Value to the Business Chapter 06 - Review

Continual Service Improvement

• Continual Service Improvement
• The Service Lifecycle
• CSI Objective CSI Model CSI Goal
• The Principles of CSI CSI Benchmarks Ownership Drivers
• Service Level Management
• Continual Improvement
• Service Measuring & Reporting Frameworks
• Chapter 07 - Review Course Closure